This Privacy Policy explains how Elated Beauty Bar (“Elated,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit elated.ae, contact us, book an appointment, submit a form, or otherwise interact with our business.

We are committed to handling personal information responsibly and in accordance with applicable laws and regulations in the United Arab Emirates.

1. Information We Collect

We may collect the following categories of personal information:

• name, phone number, email address, and contact details;
• appointment, booking, and service request information;
• messages sent through forms, WhatsApp, social media, or email;
• billing or payment-related details where applicable through approved payment providers;
• preferences relevant to your booking or customer experience;
• technical data such as IP address, browser type, device data, pages visited, and website usage analytics;
• marketing preferences and consent choices where applicable.

2. How We Collect Information

We may collect personal information when you:

• visit or use our website;
• fill in a contact form or booking form;
• contact us by phone, email, WhatsApp, or social media;
• book, reschedule, or cancel an appointment;
• subscribe to updates, promotions, or marketing communications;
• interact with website cookies, analytics tools, or embedded third-party services.

3. How We Use Your Information

We may use your personal information for the following purposes:

• to respond to enquiries and provide customer support;
• to manage appointments, bookings, confirmations, reminders, and follow-ups;
• to provide and improve our services and customer experience;
• to maintain internal records and business administration;
• to process payments or support transaction-related communication where relevant;
• to send important service-related notices;
• to send marketing communications where permitted and where you have consented or where otherwise allowed by law;
• to improve website performance, security, and analytics;
• to comply with legal, regulatory, security, or operational obligations.

4. Legal Basis and Consent

Where required, we rely on your consent, the performance of requested services, our legitimate business interests, and compliance with legal obligations as grounds for processing your information.

If you provide us with personal information of another person, you confirm that you are authorized to do so.

5. Marketing Communications

We may send you offers, updates, or promotional messages if you have requested them, consented to them, or where otherwise permitted under applicable law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand visitor behavior, remember preferences, and support performance and marketing activities.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Sharing of Information

We do not sell your personal information. We may share it only where reasonably necessary, including with:

• website hosting, IT, analytics, and technical service providers;
• booking systems, CRM tools, communication platforms, or payment service providers;
• professional advisers, where reasonably required;
• government authorities, regulators, courts, or law enforcement where legally required;
• third parties in connection with a business restructuring, sale, merger, or transfer, if applicable.

8. International Transfers

Some of our service providers may process or store data outside the UAE. Where this occurs, we will take reasonable steps to ensure that your personal information is handled with appropriate safeguards and protections.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer care, record-keeping, legal compliance, dispute handling, security, and operational needs.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss. However, no website, platform, or method of transmission can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate data, request deletion where appropriate, withdraw consent where processing is based on consent, and object to certain uses of your data.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.

12. Children’s Privacy

Our website and services are not intentionally directed to children. We do not knowingly collect personal information from children through the website without appropriate authorization where required.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media pages, maps, payment services, and booking tools. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Elated Beauty Bar
Email: Info@elated.ae
Phone: +971507445821
Address: Al Fa-aizeen St - Al Muntazah, Al Ghazel Building- Shop # 3 41354, Abu Dhabi