Welcome to Elated Beauty Bar (“Elated,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website at elated.ae, any online booking requests, enquiries, WhatsApp communication, and other related online services.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

1. Business Information

Business Name: Elated Beauty Bar
Address: Al Fa-aizeen St - Al Muntazah, Al Ghazel Building- Shop # 3 41354, Abu Dhabi
Email: Info@elated.ae
Phone: +971507445821

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not:

• use the website in any unlawful, fraudulent, abusive, or harmful way;
• attempt to gain unauthorized access to the website, server, or related systems;
• copy, scrape, reproduce, distribute, or exploit website content without our prior written permission;
• submit false, misleading, or incomplete information through forms or bookings.

3. Services and Availability

Our website may describe salon services including, without limitation, hair, nails, lashes, brows, and related beauty services. All services are subject to availability, staff scheduling, operational capacity, and confirmation where required.

We reserve the right to change, suspend, or discontinue any service, promotion, package, or website content at any time without prior notice.

4. Bookings and Appointments

Appointment requests made through the website, phone, social media, or WhatsApp are subject to confirmation by the salon. Submitting a request does not guarantee a confirmed booking unless we expressly confirm it.

Clients are responsible for ensuring that all booking details provided are correct, including contact information and requested service details.

5. Pricing and Payments

Prices shown on the website, social media, or in promotional materials are for general information only and may be updated from time to time. Final pricing may vary depending on hair length, hair condition, product usage, service complexity, add-ons, corrections, or custom requests.

We reserve the right to correct pricing errors, update prices, or withdraw promotions at any time.

6. Cancellations, Late Arrival, and No-Shows

We kindly ask clients to provide reasonable notice if they need to cancel or reschedule an appointment. Late arrival may result in a shortened service, rescheduling, or cancellation depending on schedule availability.

Repeated no-shows, last-minute cancellations, or abusive booking behavior may result in refusal of future bookings at our discretion.

7. Refunds

Due to the nature of salon and beauty services, completed services are generally non-refundable. However, if you are dissatisfied with a service, please contact us within a reasonable time after your appointment so we may review the matter and, where appropriate, offer a suitable remedy at our discretion, such as an adjustment, correction, or other fair resolution in line with applicable law.

Retail product returns, if any, may be subject to hygiene, safety, packaging, and condition requirements.

8. Health, Allergies, and Client Responsibility

Clients must inform us before any service of any allergies, sensitivities, medical conditions, pregnancy, scalp conditions, previous chemical treatments, or other relevant concerns that may affect the service.

While we take reasonable care in providing our services, we are not responsible for issues arising from withheld information, inaccurate information, aftercare not being followed, or reactions outside our reasonable control.

9. Results Disclaimer

Beauty and hair service results may vary from person to person depending on hair history, skin type, maintenance, previous treatments, natural texture, lifestyle, and aftercare. Images shown on the website or social media are illustrative and do not guarantee identical results.

10. Gift Cards, Packages, and Promotions

Any gift cards, packages, memberships, discounts, offers, or promotional campaigns may be subject to additional terms, validity periods, blackout dates, limited availability, and non-transferability unless otherwise stated.

Promotions cannot usually be combined unless expressly specified by us.

11. Website Content and Intellectual Property

All website content, including text, branding, logos, graphics, photos, videos, layout, and design elements, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, republish, distribute, or commercially exploit any content without our prior written consent.

12. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media platforms, maps, payment providers, or booking tools. We are not responsible for the content, availability, privacy practices, or terms of those third-party services.

13. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential loss, including loss of data, loss of opportunity, loss of profits, or business interruption arising out of your use of this website.

Nothing in these Terms & Conditions excludes liability where exclusion is not permitted under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be posted on this page with a revised “Last updated” date.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the competent courts of the UAE, unless otherwise required by applicable law.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us at info@elated.ae].